A Computer Support Specialist provides technical assistance to computer users, answer questions or resolve computer problems for clients in person, or via telephone or electronically. National American University's school in Kansas City (Overland Park) offers degree programs in both the Diploma and the Associate of Applied Science. The Computer Support Specialist degree provides students with the technical knowledge and expertise to analyze information and evaluate results to choose the best solution and solve problems within a help desk environment. See more occupations related to this activity.
This program is offered online, with support services provided by the NAU locations listed below. Classes are offered as follows:
Online Classes Only – Students may not take any on-ground classes at the following locations:
Indianapolis, Indiana; Garden City, Overland Park, Wichita, and Wichita West, Kansas; Bloomington, Brooklyn Center, Burnsville, Minnetonka, Rochester, and Roseville, Minnesota; Independence, Lee's Summit, and Zona Rosa, Missouri; Bellevue, Nebraska; Albuquerque and Albuquerque West, New Mexico; Tulsa, Oklahoma; and Allen, Texas.
On-Ground Classes Permissible – In addition to online classes, students may take on-ground classes at the following locations:
Centennial, Colorado Springs, and Colorado Springs South, Colorado; Ellsworth AFB, Rapid City, Sioux Falls, and Watertown, South Dakota; Austin, Austin South, Georgetown, Houston, Lewisville, Mesquite, and Richardson, Texas.
- Installing and Configuring Windows Server 2012
- Introduction to Computer Security
- Windows Operating System and Server Administration Fundamentals
- Customer Service Relations
Students in some programs may be required to take online classes and attend classes at different locations.
Computer Support Specialists can seek the CompTIA certifications in the areas of: A+, Network+, and Linux.
"NAU is a great place to work because we are like a family. We echo the mission statement of a caring and supportive learning environment. I know that I can always count on my fellow employees for help when I need it."
Rachel Muller – Enrollment and Completion Advisor (staff)
To read disclosure information about our graduation rates, the median debt of students who completed this program and other important information, select the type of student that best describes you.