All Business

BAM101 - Customer Service Representative (160 hours)
The Customer Service course will teach students the fundamentals of customer service and help them to develop core competencies for providing excellent customer service. Students are given ample opportunity to practice apply and develop their customer service skills through the completion of hands-on tasks. (Delivery Format: Online, Self-Paced)

http://nautraining.com/store/index.php/bam101-customer-service-representative.html

 

BAM120 - Preparing for the Call and Effective Greeting Skills in Hospitality (2 hours)
The foundation of a successful sales call or in handling an incoming inquiry in a highly effective manner is to have a good foundation in place. This begins with being highly prepared for the sales call and getting the sales call or inquiry off to a great start. This course is made up of 3 separate lessons. It covers the skills needed to be prepared for the sales interaction with the customer and also addresses the important first step of the sales process, “The Greeting”. What you will learn in this course is the following: Researching your prospect in advance, Preparing your questions, Preparing for what the customer will ask, Preparing for objections, The important rapport building process, How to develop an effective Introduction, Taking control of the call, and Tips on responding to inquiries received via the internet. With this course you will have a good foundation in place to get the sales call off to a great start and set the stage for a successful close. (Delivery Format: Online, Self-Paced)

http://nautraining.com/store/index.php/bam120-preparing-for-the-call-and-effective-greeting-skills-in-hospitality.html

 

BAM121 - Effective Qualifying for Hospitality (2 hours)
The second step of the sales process is the Qualification and having great qualifying skills is critical for a sales person to be able to present and sell to the customer’s needs. This course is made up of 3 separate lessons and covers all the skills needed to effectively qualify the customer. What you will learn in this course is the difference in Open and Closed ended questions and how to utilize these when qualifying. It will also explain what Must Needs and Want Needs are and how to address them as well as Market Segment Needs and how to identify them when qualifying. Skills taught also include qualifying to uncover Organization Needs and Contact’s Personal Needs to outsell the competition and the benefits of uncovering these different types of needs. You will also learn what questions to ask a customer when dealing with an inquiry as well as why to ask these questions and when to ask them. Lastly the course explains the 80/20 rule and tips on what to do before moving on to the Presentation portion of the sales process. Upon completion of this course you will have a thorough understanding of how to effectively qualify your customers so you can then move on to the Presentation phase of the sales process with the knowledge needed to wow the customer and close the sale. (Delivery Format: Online, Self-Paced)

http://nautraining.com/store/index.php/bam121-effective-qualifying-for-hospitality.html

 

BAM122 - Effective Presentation Skills for Hospitality (2 hours)
In order to convince a customer to buy they need to be sold on your hotel and why they should choose your property instead of a competing facility. This course is made up of 3 separate lessons and covers all the skills of presenting the hotel to a prospective customer. In this course you will learn skills such as how to use the information that was uncovered when qualifying. You will learn about Features and Benefits; the differences between the two and how to use them. Also addressed are tips to create and then implement an effective presentation. You will also gain ideas on how to create an effective Food and Beverage Presentation. The skill of using of Trial Closes is covered. Also included is how to handle the situation of dealing with early questions on pricing as well as the important topic of selling against the competition. At the conclusion of this course you will have a great foundation of skills needed to be able to develop and implement a great presentation that will convince your hotel is the only choice for their needs. (Delivery Format: Online, Self-Paced)

http://nautraining.com/store/index.php/bam122-effective-presentation-skills-for-hospitality.html

 

BAM123 - Effective Closing Skills for Hospitality (2 hours)
You can have great Qualifying or presenting skills in place, but without strong Closing skills you still may not win the sale. This course is made up of 3 separate lessons and covers all the skills of closing the sale. In this course you will learn the following. How to determine when you should close by looking for buy signals and trial closes. Breaking down the steps of a Close and how using these steps make this last phase of the sales process easy. You will learn about the different types of Closes that can be used including Assumptive, Either/Or, Simply Ask, and the Close on the Objection. You will also get ideas on what to do if your close does not work, and how to keep the sales process moving forward. Also addressed are the important steps to take before ending the call with the customer. You also will gain tips on how to close on inquiries received via the internet and the important follow-up skills necessary to help finalize the sale. Also covered are tips on what to do if the sale is lost. With this course you will ensure you have a great foundation in place and the confidence to lead your prospect into the final phase of the sales process and successfully book the business. (Delivery Format: Online, Self-Paced)

http://nautraining.com/store/index.php/bam123-effective-closing-skills-for-hospitality.html

 

BAM124 - Overcoming Objections to Win the Sale in Hospitality (2 hours)
With today’s competitive environment most sales people are competing with other hotels to win the sale. Having the ability to successfully overcome objections is essential in order to avoid losing business to aggressive competitors. This course is made up of 3 separate lessons and covers all the skills necessary to respond effectively to an objection. You will learn the following in this course: The different reasons that customers object and how this impacts the strategy chosen to overcome the concern. We break down the steps to respond to an objection, making the process easier to go through so you have a “system” to successfully resolve the concern. You will learn about nine different strategies to consider using when responding to an objection, depending upon the situation. When dealing with price objections due to budget you will gain ideas on how to respond. Other topics include: how to maintain a win-win solution as well as the importance of Price Integrity as well as how and why to maintain it. In addition you will learn about how to deal with objections due to the competition’s pricing and also what to do before moving on to the Close. Upon completing this course you will have a strong foundation of understanding the steps to follow to overcome a concern and will have a variety of strategies that you can implement and deploy to resolve the objection and win the sale. (Delivery Format: Online, Self-Paced)

http://nautraining.com/store/index.php/bam124-overcoming-objections-to-win-the-sale-in-hospitality.html

 

BAM125 - Effective Reservation Skills to Help Close the Sale in Hospitality (2 hours)
The reservations and front desk team can play a major roles in booking business for the hotel. Handling incoming inquiries in a highly effective manner can make the difference between winning and losing the sale. The better the closure rate, the higher the revenues the hotel will enjoy. This course will help anyone in the hotel who is responsible for dealing with incoming reservation inquiries. It reviews the power of using a customer’s name, as well as the importance of your tone of voice and using complete sentences when qualifying the customer. Addressed is how to minimize the potential negative impact of placing a customer on hold by using great on hold etiquette. We also talk about how knowing the market trends can help when selling your hotel and the importance of knowing your competition as well as you know your own hotel and using this insight to really do a great job in reservation sales. You will also learn about qualifying your customers and some additional questions to ask to gain great insight to better sell to them. We review how to effectively sell the hotel and the rates when quoting them versus simply telling the customer the rate. You will also gain insight as to the different techniques that can be used for upselling and how to establish and track goals for maximum effectiveness to increase revenues. Reviewed in detail are tips on the important step of closing on the reservation and what type of closing techniques you can use. Through the use of this course you will learn about how to set the stage to be prepared to overcome rate resistance. After completing this course you will have a thorough knowledge of how to be prepared to do a great job when handling incoming reservation inquiries to increase closure rates and revenues. (Delivery Format: Online, Self-Paced)

http://nautraining.com/store/index.php/bam125-effective-reservation-skills-to-help-close-the-sale-in-hospitality.html

 

BAM126 - Hospitality Sales Leadership: Handling Group Inquiries for the GM and Front Desk (2 hours)
For hotels that do not have a sales staff to handle group inquires it is important that the person who handles the inquiry have a fundamental knowledge of the sales process. This course is designed for hotels where the General Manager and the Front Desk Agents field phone calls from customers for group business or negotiated transient rate business. The course offers all the fundamental of the sales process that will help the GM and Front Desk team handle inquiries in a highly professional manner. Made up of 3 separate lessons you will learn what the Steps of the Sales Process are and how they interact with each other. Also covered are the basics of effective Qualifying and what types of questions should be asked with handling the inquiry. You will also learn how to effectively present the hotel through features and benefits in order to outsell the competition and how to convey price value before the client hears the pricing. Also covered are the important Closing skills in order to finalize the sale. We also review the importance of effective follow-up including proposals and contracts. Upon completing this course you will be highly prepared to take a sales approach to inquiries and to be able to outsell the competition to book the business. (Delivery Format: Online, Self-Paced)

http://nautraining.com/store/index.php/bam126-hospitality-sales-leadership-handling-group-inquiries-for-the-gm-and-front-desk.html

 

BAM127 - Selling Against the Competition in Hospitality (2 hours)
It is vital that a salesperson have a good strategy in place in selling against the competition. This will ensure that the business is booked at your hotel and not lost to a competitor. This course will give the salesperson the tools necessary in order to effectively sell against the competition. It is made up of 3 lessons and covers the skills relating to selling against the competition. This includes being prepared, developing strategies, and implementing those strategies. It focuses on knowing your own product inside and out and knowing the competition as well as you know your own hotel. It also focuses on knowing the ever changing market conditions in your area. Included in the course, the specifics are given on what areas to fully research and understand within the hotel’s product as well as the competition. Also addressed are tips on steps to take to thoroughly understand the competition’s product and the market conditions on an ongoing basis. Also covered are tips on how to create a strategy for each competitor, then how to implement those strategies in order to ensure that they are truly effective. Lastly there are ideas offered on different strategies to deploy or incorporate into the sales team’s approach. This course will ensure that a salesperson is fully equipped to successfully sell against any competitor in their marketplace. (Delivery Format: Online, Self-Paced)

http://nautraining.com/store/index.php/bam127-selling-against-the-competition-in-hospitality.html

 

BAM128 - Hospitality Prospecting: Digging for Gold (3 hours)
It is important for hotels to have the ability to replace one time and lost pieces of business. This is done via prospecting and direct sales. Therefore, it is essential for sales people to have great prospecting skills. This very comprehensive course covers in detail through 7 separate lessons all the aspects of setting the stage for a successful prospecting effort, and then implementing and tracking results. This course will fully prepare a sales person to have great prospecting skills. You will learn the following in this course. Laying the Groundwork for Success in prospecting. We will cover The Sales Cycle as well as the Sales Funnel and how to ensure the sales funnel works in a productive manner. Also addressed are the common obstacles that a sales person is faced with when prospecting and how to deal with them. These obstacles include: Call Reluctance, Getting through the Gatekeeper and Voicemail. You will also learn about the importance of the use of script guidelines including what they are, how to create them and how to use them. We will explain how to use of a hook to capture the prospect’s attention and the components needed to make it effective. We also list Resources for a salesperson to prospect from, as well as ideas I on how to use the internet as a resource. You will also gain insight on when to use and not use cold calls and tips on cold calling. Lastly you will learn how to establish and track goals and productivity to ensure you not only have a great prospecting effort in place, but one that is producing results. (Delivery Format: Online, Self-Paced)

http://nautraining.com/store/index.php/bam128-hospitality-prospecting-digging-for-gold.html

 

BAM129 - Using LinkedIn as a Sales Resource for Hospitality (2 hours)
This course is under development and consists of 3 lessons. It is designed to educate your team on how to be set up to use LinkedIn in an effective manner to get results. This resource can be a valuable tool to a sales person when they are properly prepared with a good foundation to set the stage for success. Social networking is becoming more and more popular in the business environment. One of these resources is LinkedIn. This is becoming a very effective marketing tool in social networking in order to uncover prospects and build relationships. It also helps increase your visibility as a sales person, and a hotel. This visibility and strong relationships and prospects are the foundation of a successful sales effort. This course is designed to educate your team on how to use LinkedIn as a sales resource to get results. In this course you will learn how to set up an effective profile, which is critical to using this tool effectively. It will also provide you with great information on how to build a great network of connections, which is the second necessary component in order to gain results from LinkedIn. You will learn how to use your network to generate leads, as well as how to pursue potential prospects. Insight and great tips are included on the Group function and how to use this function as a sales resource. Also addressed is the use of a Company Page, what it is and how to set up an effective one. There are many tips and ideas on how to set the stage to make this resource a valuable tool to a sales person and to help set the stage for success. (Delivery Format: Online, Self-Paced)

http://nautraining.com/store/index.php/bam129-using-linkedin-as-a-sales-resource-for-hospitality.html

 

BAM130 - Time Management Skills & Strategies for Success in Hospitality (2 hours)
A sales person can have fantastic selling skills. However, these skills will not produce results if the sales person is not well prepared and has strong time management skills in place to enable them to use their selling skills. What you will learn in this course is how to have a strong foundation in place in the area of time management and organizational skills. You will gain insight on how to do some self-evaluation in this area and establish goals for yourself. You will also gain tips on the importance of both short term and long term goals. Also reviewed are common time-wasters and how to avoid them. Additional topics include how to control your email vs. letting it control you; use of a SMOD system (Sales Manage on Duty) and a “Selling in Process” system; how to create and utilize an effective schedule; and the benefits of delegating and how to do it successfully to gain positive results. Additional things you will learn include use of the Selling Window and tools to help keep you on track; organizational tips to help maximize your selling efforts, how to create a Plan of Action and utilize To Do Lists, and detailed steps on how to create effective Call goals and Booking goals so you can meet and even exceed your quotas. Upon completion of this course you will have some great hands-on ideas, tools, and systems to ensure you are set for success to have as much time as possible to sell. (Delivery Format: Online, Self-Paced)

http://nautraining.com/store/index.php/bam130-time-management-skills-strategies-for-success-in-hospitality.html

 

BAM150 - LEED 205: Green Building and LEED, Preparing for the LEED Green Associate Exam (34 hours)
This course examines green design, construction, and operations concepts that are fundamental to the LEED green building rating system. It will prepare students to sit for the LEED Green Associate exam given by USGCB. The course will cover LEED intents and concepts at the credit category level as well as strategies and synergies. Other topics covered in this course include LEED corporate social responsibility, integrated project team(s), environment and social and economic impact of sustainability strategies and actions. LEED metrics and LEED referenced standards are addressed throughout the course. (Delivery Format: Online, Self-Paced)

http://nautraining.com/store/index.php/bam150-leed-205-green-building-and-leed-preparing-for-the-leed-green-associate-exam.html

 

BAM151 - Bookkeeping Clerk (165 hours)
This Acquire and apply the knowledge of business bookkeeping and office skills to meet the demands of today’s business. Includes training on Business Math, Accounting, QuickBooks, Word, Outlook and Excel. This provides the necessary skills to thrive in an office environment, especially as the support person in the finance or accounting environment. (Delivery Format: Online, Self-Paced)

http://nautraining.com/store/index.php/bam151-bookkeeping-clerk.html

 

BAM152 - LEED 210: Green Building Core Concepts and Strategies for Healthcare (26 hours)
This course introduces students to green design and operations concepts that are fundamental to LEED, and relates these concepts to the healthcare industry. Students will investigate concepts such as LEED corporate social responsibility, integrated project team(s), environment, social and economic impact of sustainability strategies and actions, and green building issues unique to the healthcare industry. They will also gain the skills and knowledge they need to become leaders in their organization’s overall sustainability efforts and allow them to identify opportunities for expanding this role in the future. (Delivery Format: Online, Self-Paced)

http://nautraining.com/store/index.php/bam152-leed-210-green-building-core-concepts-and-strategies-for-healthcare.html

 

BAM153 - LEED 210: Green Building Core Concepts and Strategies for Construction Management (26 hours)
This course examines the intent and environmental, social, and economic impact of the green building core concepts that are fundamental to LEED. It is intended for those who are seeking to support and advance sustainability and green building in construction management. The course will review green building issues and LEED framework unique to construction management, as well as the key roles supporting sustainability in these settings. This course will provide the skills and knowledge for learners in the construction management field to become leaders in sustainability efforts and allow them to identify opportunities for growing this role in the future. (Delivery Format: Online, Self-Paced)

http://nautraining.com/store/index.php/bam153-leed-210-green-building-core-concepts-and-strategies-for-construction-management.html

 

BAM154 - Sales Associate (110 hours)
The aim of this program is to provide a fundamental knowledge of the essential skills selling. Students gain an understanding of the environment in which they will be selling as well as the skills and knowledge relating to the consultative selling approach. In this program, you will gain a basic knowledge of the essentials of how to target the right client and the right market, and how to read clients and asses their buying motives. Students are given the opportunity to explore the various selling processes in depth throughout this course. Students will learn about targeting the right clients, managing complex business relationships and key accounts; properly understanding territories and business cycles. Students also learn to develop skills in building relationships, time management, and personal development. (Delivery Format: Online, Self-Paced)

http://nautraining.com/store/index.php/bam154-sales-associate.html

 

BAM201 - Certified Associate in Project Management (34 hours)
This course will assist students in preparing for the Certified Associate in Project Management (CAPM) exam. Students will learn the terminology, tools, and techniques that are required to take a project from the initiating process to planning, executing, controlling and closing. In addition to providing students with an overview of key concepts in PMI’s A Guide to the Project Management Body of Knowledge, Fourth Edition (PMBOK), this course will include exercises intended to build confidence and raise the students' chances of passing the CAPM Exam. (Delivery Format: Online, Self-Paced)

http://nautraining.com/store/index.php/bam201-certified-associate-in-project-management.html

 

BAM202 - Project Management Professional (54 hours)
This course explores the terminology, tools, and techniques that are required to take a project from the initiating process to planning, executing, controlling, and closing. In addition to providing students with an overview of key concepts from PMI’s A Guide to the Project Management Body of Knowledge, Fourth Edition (PMBOK), this course is designed to build confidence and raise the students' chances of passing the PMP Exam. (Delivery Format: Online, Self-Paced)

http://nautraining.com/store/index.php/bam202-project-management-professional.html

 

BAM203 - Project Risk and Cost Analysis (34 hours)
This course provides an overview of the principal areas of Project Risk and Cost Analysis, introducing the participant to the importance of effective risk management in the workplace. Participants will examine the key skills and methods related to project risk and cost analysis, and learn how to develop and apply those skills. (Delivery Format: Online, Self-Paced)

http://nautraining.com/store/index.php/bam203-project-risk-and-cost-analysis.html

 

BAM240 - Lean Enterprise Certification I (60 hours)
This course will enable an individual to sit for and successfully pass the Lean Essentials I Certification exam from the American Society for Quality. (Delivery Format: Online, Self-Paced)

http://nautraining.com/store/index.php/bam240-lean-enterprise-certification-i.html

 

BAM241 - Six Sigma Green Belt (69 hours)
This course provides an overview of the key concepts for the Six Sigma Green Belt Certification test. It will explore processes and team management, operational metrics, and key tools and techniques to achieve process excellence. (Delivery Format: Online, Self-Paced)

http://nautraining.com/store/index.php/bam241-six-sigma-green-belt.html

 

BAM242 - Six Sigma Black Belt (69 hours)
This course provides an overview of the key concepts for the Six Sigma Black Belt Certification exam. It will explore process and team management, operational metrics, and key tools and techniques to achieve process excellence. (Delivery Format: Online, Self-Paced)

http://nautraining.com/store/index.php/bam242-six-sigma-black-belt.html