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NAU Home > Knowledge Base

 Technical Support

National American University provides a variety of technical support services for both campus based and online students. To resolve your issue as quickly as possible, choose from e-mail, telephone, or self-guided services

The knowledge base may allow you to quickly resolve minor technical issues on your own. Please type a keyword into the search box below or choose from one of the knowledge base article titles.

CONTACT HOURS

Telephone: 1-800-548-0602
Mon - Thu:  7 a.m. - 7 p.m. MT
Friday:  7 a.m. - 5 p.m. MT

E-mail: nausupport@national.edu
Mon - Thu:  7 a.m. - 7 p.m. MT
Friday:  7 a.m. - 5 p.m. MT
Sunday:  4 p.m. - 8 p.m. MT

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 Knowledge Base Articles

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Accessing the Virtual Library.aspx
Accessing the Virtual LibraryUse SHIFT+ENTER to open the menu (new window).
Tutorial; Virtual Library; VideoUsing Electronic Materials and Streaming Video in Your Strategies for Success Class.aspx; Adobe Flash - Download Instructions.aspx
Adobe Flash - Download Instructions.aspx
Adobe Flash - Download InstructionsUse SHIFT+ENTER to open the menu (new window).
Web Browser; BlackboardSystem Requirements.aspx
Blackboard - How to get to your classes.aspx
Blackboard - How to get to your classesUse SHIFT+ENTER to open the menu (new window).
BlackboardBlackboard - Logging In.aspx; Turning Off Pop-Up Blockers in Internet Explorer and Firefox.aspx; Turning Off Pop-Up Blockers.aspx; I forgot my student portal password.aspx
Blackboard - Logging In.aspx
Blackboard - Logging InUse SHIFT+ENTER to open the menu (new window).
Blackboard; Tutorial; VideoAdobe Flash - Download Instructions.aspx; System Requirements.aspx
Blackboard - Overview of a Class.aspx
Blackboard - Overview of a ClassUse SHIFT+ENTER to open the menu (new window).
Blackboard; Tutorial; VideoAdobe Flash - Download Instructions.aspx; Blackboard - Logging In.aspx
Blackboard - The Classroom Materials.aspx
Blackboard - The Classroom MaterialsUse SHIFT+ENTER to open the menu (new window).
Blackboard; Tutorial; VideoAdobe Flash - Download Instructions.aspx; Blackboard - The Start Here section.aspx; Blackboard - Overview of a Class.aspx; Blackboard - The Help Desk.aspx
Blackboard - The Discussion Board.aspx
Blackboard - The Discussion BoardUse SHIFT+ENTER to open the menu (new window).
Blackboard; Tutorial; VideoAdobe Flash - Download Instructions.aspx; Blackboard - The Classroom Materials.aspx; Blackboard - The Start Here section.aspx; Blackboard - The Help Desk.aspx
Blackboard - The Help Desk.aspx
Blackboard - The Help DeskUse SHIFT+ENTER to open the menu (new window).
Blackboard; Tutorial; VideoAdobe Flash - Download Instructions.aspx; Blackboard - Overview of a Class.aspx; Blackboard - The Start Here section.aspx
Blackboard - The Start Here section.aspx
Blackboard - The Start Here sectionUse SHIFT+ENTER to open the menu (new window).
Blackboard; Tutorial; VideoAdobe Flash - Download Instructions.aspx; Blackboard - Overview of a Class.aspx
Blackboard - Using Private Mail.aspx
Blackboard - Using Private MailUse SHIFT+ENTER to open the menu (new window).
Blackboard; Tutorial; VideoAdobe Flash - Download Instructions.aspx; Blackboard - Overview of a Class.aspx; Blackboard - The Classroom Materials.aspx; Blackboard - The Discussion Board.aspx; Blackboard - The Help Desk.aspx
Creating a student portal account.aspx
Creating a student portal accountUse SHIFT+ENTER to open the menu (new window).
Student PortalI forgot my student portal password.aspx; I forgot my username for the student portal.aspx; Unlocking your student portal.aspx
Downloading Adobe Reader - Instructions.aspx
Downloading Adobe Reader - InstructionsUse SHIFT+ENTER to open the menu (new window).
Blackboard; Web BrowserAdobe Flash - Download Instructions.aspx
Expired student portal accounts.aspx
Expired student portal accountsUse SHIFT+ENTER to open the menu (new window).
Student PortalCreating a student portal account.aspx; I forgot my student portal password.aspx; I forgot my username for the student portal.aspx; Unlocking your student portal.aspx
I forgot my Blackboard password.aspx
I forgot my Blackboard passwordUse SHIFT+ENTER to open the menu (new window).
BlackboardI forgot my student portal password.aspx
I forgot my student portal password.aspx
I forgot my student portal passwordUse SHIFT+ENTER to open the menu (new window).
Student PortalI forgot my username for the student portal.aspx; Unlocking your student portal.aspx
I forgot my username for the student portal.aspx
I forgot my username for the student portalUse SHIFT+ENTER to open the menu (new window).
Student PortalI forgot my student portal password.aspx
Java - Download Instructions.aspx
Java - Download InstructionsUse SHIFT+ENTER to open the menu (new window).
Blackboard; Web BrowserSystem Requirements.aspx; Adobe Flash - Download Instructions.aspx; Downloading Adobe Reader - Instructions.aspx; Microsoft Silverlight - Download Instructions.aspx
Microsoft Silverlight - Download Instructions.aspx
Microsoft Silverlight - Download InstructionsUse SHIFT+ENTER to open the menu (new window).
Blackboard
Missing a Class on the My Blackboard Page.aspx
Missing a Class on the My Blackboard PageUse SHIFT+ENTER to open the menu (new window).
Blackboard
Nothing happens when I click Begin Quiz.aspx
Nothing happens when I click Begin QuizUse SHIFT+ENTER to open the menu (new window).
BlackboardTurning Off Pop-Up Blockers in Internet Explorer and Firefox.aspx; Turning Off Pop-Up Blockers.aspx
System Requirements.aspx
System RequirementsUse SHIFT+ENTER to open the menu (new window).
Web Browser; BlackboardAdobe Flash - Download Instructions.aspx
Turning Off Pop-Up Blockers in Internet Explorer and Firefox.aspx
Turning Off Pop-Up Blockers in Internet Explorer and FirefoxUse SHIFT+ENTER to open the menu (new window).
Blackboard; Video; Web BrowserAdobe Flash - Download Instructions.aspx
Turning Off Pop-Up Blockers.aspx
Turning Off Pop-Up BlockersUse SHIFT+ENTER to open the menu (new window).
Blackboard; Web BrowserTurning Off Pop-Up Blockers in Internet Explorer and Firefox.aspx; Downloading Adobe Reader - Instructions.aspx
Unlocking your student portal.aspx
Unlocking your student portalUse SHIFT+ENTER to open the menu (new window).
Student PortalI forgot my student portal password.aspx; I forgot my username for the student portal.aspx
Using Electronic Materials and Streaming Video in Your Strategies for Success Class.aspx
Using Electronic Materials and Streaming Video in Your Strategies for Success ClassUse SHIFT+ENTER to open the menu (new window).
Video; Blackboard; TutorialAdobe Flash - Download Instructions.aspx
 
 

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