Drawing a growth chart

Leadership in Calculating and Reporting Customer Profitability


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SKU: N/A Course Number: EXE7513 Categories: ,

Course Description

Business leaders today are moving towards a line of thinking of business as an investment portfolio of customers. This is a change from product, services – geography, territory, and function based organizations to putting the customer at the center. With this line of thinking, the profitability of the customer product mix is more important than profits of individual products and services. Companies enhance their customer investment portfolio by creating and executing competitive customer value propositions. This course will examine how analyzing the profitability of the company’s customer portfolio to understand how each customers/customer segment is fundamental to the management of the business is a critical part of being customer-centric.

Duration: 1 Day

Who Should Attend?

Senior and mid-level managers and senior analysts in finance, marketing, production, operations, and supply chain distribution.

All courses provide CPE credits and will count toward satisfying the Executive MBA degree requirements:

CPE credits for 1-day program is 8.

Course Cost and Date:

The cost of each course is $700 and requires a minimum of 20 participants. Courses are scheduled for September 27, 2016.

Course Location:

All courses are scheduled to be held at the Roueche Graduate Center National American University, 6836 Austin Center Blvd. Ste. 270, Austin, Tx. 78731 but location may be changed based on number of participants.

Time and Location

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Refund Policy

National American University may cancel any course, seminar, or event for any reason. In such case, registrants will receive a refund of any fees paid.

National American University may cancel any course, seminar, or event for any reason. In such case, registrants will receive a refund of any fees paid. There will be no refunds for any other reason. All classes and training materials are sold without any guarantee. Please read all class descriptions to understand what each class includes and its appropriate application (e.g. delivery method and content). By making a purchase, you are confirming that you have read and understood our no refunds policy on these products.

For additional assistance email cesupport@national.edu.

For assistance with digital products (e.g., online courses), please email naux@national.edu.

**Does not apply to EMT course.

Payment Options


Payment is due at the time you register for the course. You may pay by credit card or PayPal through the NAUx online course registration page. You may also pay by check or cash delivered to an NAU campus near you.

If you need assistance in paying for your course, you may wish to consider several options, including those listed below. Carefully explore all your options, so that you can make an informed decision.

Workforce Innovation and Opportunity Act – You may qualify for assistance under the Workforce Innovation and Opportunity Act. You can contact your local American Job Center for information.

Employer Assistance – Your employer may provide education benefits. You can contact your supervisor or human resources department for information.

Loan – You may contact your bank or credit union regarding a loan.

Other Sources – You may consider other sources.

The foregoing information is provided for convenience only. National American University does not promote or endorse any of the foregoing options or entities listed above.

*NAUx offers a reduced rate for all those who have served in the military, are actively serving in the military, and military spouses.  Please contact us at 1.855.899.7915 or email continuingeducation@national.edu.

Why Choose NAUx

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Whether you need to keep your abilities sharp to maintain a certification or want to enhance your understanding to prepare for advancement, you know you need to get ready for what’s next in your career. Through the short-term courses at NAUx, a division of National American University, you can obtain the specialized knowledge and skills you need to keep moving forward—without the time and expense of earning a degree. Instead, learn on your schedule with online or on-location courses you can complete in one or two months, one or two weeks, or even one or two days. With courses offered year-round and new subjects added frequently, NAUx is always ready to help you answer “What’s Next?”

Contact Us

Do you have a question or need help deciding which courses are right for you? NAUx is just a phone call or email away. We’d be happy to answer your questions. You can also connect with us on social media or inquire about a program using this form.

Phone: 1.855.899.7915
Email: continuingeducation@national.edu

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